Donna had only been a customer of Wayman Oil for around two and a half weeks. Within that short time period, she had already experienced over-the-top customer service. She called her previous propane provider on a Thursday because of a leak and was appalled at the response she received. The employees of her provider were partying at a music festival and wouldn’t be able to come fix her leak, nor ensure any kind of safety for Donna and her family until the following Monday.
Discouraged and dismayed at the response, Donna wanted a second opinion and decided to call Wayman Oil, which is located closer to her home. Wayman General Manager, Mike Tanner, picked up to answer the distraught mother’s questions concerning her family’s safety. She told Mike about the response she had been given and why her current propane provider couldn’t assist her. Because customer service is Wayman’s top priority, Mike was irate. Donna had simply called to ask a few questions, but Mike told her the leak couldn’t wait and he’d be there in 30 minutes to correct it. Although Wayman was not her propane provider at the time, Mike rushed to Donna’s house to ensure her family’s safety.
He corrected the leak for safe heating, working free of charge. He then returned on Saturday, Sunday and Monday to assess what errors had been created by the previous propane provider and found improperly set regulators on Donna’s system, which also needed servicing. Mike told Donna to call him when the heat serviceman arrived. She did and Mike was over within 15 minutes to reset the tank.
Donna was amazed at Mike’s knowledge, customer service and quickness. “I’ve never had that good of service!” she exclaimed of her experience. “I didn’t have confidence in propane anymore and was going to look into something else,” she added. Mike not only fixed her propane leak and errors from the previous provider, but he also gave her a lesson. As he was replacing her old propane equipment with new equipment, he explained what he was doing and why he was doing it for her future reference.
Donna has two children and said that she deeply appreciates Mike’s teaching her to understand how propane heating works to ensure her family’s safety. Now she “feels secure with propane again.” “He makes you feel safe,” she added about Mike Tanner’s exceptional service. With a background in nearly 20 years of law enforcement, Mike has that effect on people. What began as a serious underground leak and improperly set regulators by another provider, ended up as another safe and satisfied family under Wayman’s watch.