When summer began to draw near, Tina’s propane tank needed to be filled. She was excited to get her new home’s pool up and running for some family summer fun. She called her propane provider at the time, who said they’d send someone out. No one arrived to fill the tank. After waiting, Tina called again, only to be answered in a rude manner. They told her they’d send someone out to fill it.
When he finally arrived, the propane company’s serviceman was not prepared to fill the tank, but only to check it for leaks. The company had misinformed him and he had only come with equipment to check for leaks and not to fill the empty tank. He said that he couldn’t check for leaks provided the tank had no propane in it to test for them. Nor was he able to fill the tank without the proper equipment for it. He left; leaving an empty, leaking tank and a frustrated Tina.
After three weeks of waiting to get her propane tank set up for summer, she decided to call Wayman Oil. When General Manager, Mike Tanner, said he’d be there the next day, Tina knew it was time to switch over to Wayman for more satisfactory service.
Wayman workers arrived the next day to set up a new tank for her family, trenching a new line to the house and helping get everything set up on a line the other company had installed to their pool heater. Wayman also worked with the Sedgwick County Department of Code Enforcement to get a satisfactory inspection.
Not only did Mike and Wayman Oil ensure the safety of her family’s propane tank and lines, Tina commented that Mike and the Wayman staff are “very professional, courteous and are fast and efficient workers.” She added that she really likes Mike’s leadership at Wayman saying, “He’s very innovative and I can see how he is moving the company forward.”
What began as a frustrated Tina needing quick service and receiving it from Wayman rather than her provider at the time, has ended in her great appreciation for Wayman’s customer service. She appreciates the prompt, courteous staff and a call back from Wayman within 24 hours, adding that she enjoys the personal service. Tina’s husband and Mike even found that they are both “Blue Brothers,” she said. Both have previously worked in law enforcement and found they already know each other: a great start to a new customer relationship!
Tina ended by saying that she was happy to tell of her Wayman experience, “Anything for Mike!” she exclaimed. “I’d rather be with local, more personal service,” where people know each other by name and not just what’s listed on stops to make for the day like other companies (if the stops ever get made).